TSPROF ship worldwide. Main shipping method is EMS post. Shipping cost depends on the weight and destination. It's possible to ship by other shipping company according to customers request. In this case shipping cost is determined by shipping company rates. Shipping to the companie's terminal costs 5 USD. Possible to ship by DHL or UPS. COD is not accepted. Customer are able to pickup the product from TSPROF stock in Izhevsk, Russian Federation. TSPROF produce and ship the product in small batches, having no products in stock. After placing an order on the website customer will be informed with the delivery date. Usually an order is delivered in 15-40 days since confirmation. Tracking information for EMS shipments will be available after package will be sent from our local Postal office. Please fill shipping data carefully, providing full name, country, city, street, building, apartment number and phone number. Phone number is required for courier to be able to contact the customer promptly when the parcel arrives. TSPROF contact a customer to confirm order details, shipping terms, total and shipping data, order is not shipped without the confirmation.
Order can be cancelled before payment anytime without contacting the TSPROF. Order can be cancelled before shipment by contacting TSPROF using email or phone (see Contact page). TSPROF will reimburse all payments received from the Customer, including, if applicable, the costs of delivery. Withdraw are possible in 10 days after delivery as the product is unused and in new condition. In this case, customer contacts TSPROF by email or phone, notifies and confirms the return and send the product back to TSPROF to the following address: USA, 1208 First State blvd, Wilmington, DE 19804. Please keep picking slip till you notified about arriving the product to TSPROF. All the delivery expenses is a customer's responsibility. Damaged or non conforming products can be returned as for the manufacturer's warranty. Contact TSPROF and notify about damaged/defective product, take a picture and describe the damages. Confirm the return with TSPROF and send the product to the address mentioned above. All the delivery expenses is manufacturer's responsibility in case of returning damaged/defective product.